Returns

Returns

You have 30 days from the date of delivery to return your order for a full refund.

To be accepted, a return should be:

• unused, unworn and in its original condition;
• complete with its original packaging: dust bag, box, tags and inserts.

How to return

1. Email support@poelle.com with your order number and a few clear photos of the piece and its packaging.
2. Once we approve your request, send the parcel to our US returns centre: Ardi Express, Corporation Row 2, Edison, NJ 08817, USA.
3. Ship the piece back with a tracked service. Please don't send a parcel without an approved request: we can't accept it.

Return shipping

Return shipping is at your cost. If your piece is faulty or not what you ordered, we cover shipping both ways.

Refunds

As soon as we receive your return and check it, we refund your original payment method. Your bank or card provider may need a few more days to show the refund. Original shipping was complimentary, so nothing is deducted for it.

Exchanges

The quickest way to exchange is to return your piece and place a new order for the one you'd like.

Items that can't be returned

• Gift cards
• Personalized or custom-made pieces

Damaged or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email support@poelle.com as soon as possible with your order number and photos or a short video. We will send a replacement or issue a full refund, at no cost to you.

1-Year Limited Warranty

Every Poelle piece comes with a 1-year limited warranty from the day of delivery. It covers manufacturing defects in seams, hardware, construction, lining and material that appear with normal use. Depending on the issue, we will repair the piece in our atelier or replace it, free of charge.

The warranty doesn't cover damage from accidents, misuse, water or improper storage, or natural wear. Over time, the corners and the places you touch most may show soft signs of wear and slight changes in texture; this is the nature of natural leather, not a defect.

To make a claim, email support@poelle.com with your order number and photos or a short video of the issue. If the defect is ours, we cover shipping to our atelier and back.

We don't offer paid repairs, including after the warranty ends, and we don't repair pieces from other brands.

Contact

support@poelle.com — e-mail support: every day, 2 AM – 2 PM ET (New York time).