Contact
We reply within 12 hours.
Support
Partnerships & press
Made by hand in our atelier in Ukraine
Poelle USA Inc. · EIN: 36-5130706 · D-U-N-S Number: 11-947-8458 · Registration Number: P25000005143
How to reach Poelle
The fastest way to reach us is by email: support@poelle.com. We reply every day, 2 AM – 2 PM ET (New York time), usually within a few hours. We don't have a phone line for poelle.com.
Write to us about orders, payment and shipping, returns, the warranty, or if you're unsure about size: we can tell you whether a laptop, a tablet or a notebook will fit. Add your order number to get an answer faster, and a few photos for warranty questions.
Ordered on poelle.eu? Our EU support uses the same address and answers every day, 8 AM – 8 PM CET.
For partnerships, press and stores that would like to carry Poelle, write to cooperation@poelle.com. Brand facts and images for journalists are on our press page.
Every bag is made by hand in the Poelle atelier in Horodok, Lviv region, Ukraine. You can also find us on Instagram, TikTok, Pinterest and YouTube as @poelle_atelier.
How quickly does Poelle reply?
Every day, 2 AM – 2 PM ET, usually within a few hours.
Can I call Poelle?
poelle.com has no phone line; please email support@poelle.com.
Where do I send a press or partnership request?
To cooperation@poelle.com.
